System Requirements
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The keys to accessing your information
Below we have provided a summary of the minimum system requirements you will need to access your on-line information. If you need to update your browser, we have provided convenient links to download this information.

Important: For security reasons, if you leave this Web site inactive or visit another Web site for 10 minutes, you will be automatically logged off. At that time, any information entered into this system but not yet "saved" will not be retained, and your information will remain unchanged.


Users of Microsoft Internet Explorer 8 and Microsoft Internet Explorer 9

If you do not access TimeLink, you may be able to upgrade to Internet Explorer 11 which will provide the best experience on this Web site.

If you use TimeLink or are otherwise unable to upgrade to Internet Explorer 11, you may experience some formatting issues with the Web site such as the Web site extending beyond the size of the screen, text that wraps or pop-up boxes that do not offer a scroll bar to view extended text. To improve your experience:

  • Configure your screen resolution so the Web site fits your screen size and you do not need to scroll left or right to see the entire page.
  • Access Financial Engines services on the Alerts & Opportunities page or go to the Financial Engines option under Tools & Resources. You will not be able to access Financial Engines via the icons on the Home page, Plan Summary page or Retirement Forecast page.
Browser Versions
The recommended browser versions for this Website are:
  • Microsoft Internet Explorer 11
  • Safari 5.x+ on Mac
  • Chrome 20+
  • Firefox 20+

Mobile Operating Systems
The recommended mobile operating systems for this Website are:
  • iOS 6.0+
  • Android 4.1+

Browser Security
To protect your confidentiality, this Web site uses 128-bit Strong Encryption (SSL 3.0). Note, if prompted, you must opt for the security feature at the time you download and install your browser.

The following links take you to the download sites. Remember to select "128-bit Strong Encryption (SSL 3.0)" if prompted.

For additional protection, none of the pages displaying information is cached by the browser. This insures that the "Back" button cannot be used to view previously-displayed pages. To navigate through the site, please use the buttons, links and menus supplied directly on the pages.


Pop-up Blockers

Pop-up blockers prevent pop-up windows from opening. This protects you from unwanted advertising solicitations.

If your pop-up blocker security settings are set to "on" some content may also be inadvertently blocked.

Minimum Video Configuration: 1024 X 768 pixels resolution.

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